Do I have to set up an account to place an order?
No. You do not have to have an account to place an order.
Why do my pieces look different than the picture?
Majority of our products come from the earth, and are specially created individually. Products like crystals, and sage will not be the exact same because natural circumstances that occur on earth. Each piece is special and perfectly made just the way they are. Weather, temperature, and location plays a part in the formation of products.
Are your products vegan?
YES! We are a vegan company, all our products are 100% Vegan, Natural, Organic, using only the finest and freshest botanical ingredients created from nature.
Can I return my merchandise?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, RAU Organics by Ruth Anulika Ukabiala reserves the right to refuse all returns, reshipments and refunds..
In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
Do you offer exchanges?
Unfortunately, we are unable to process exchanges at this time.
What am I supposed to do with my crystals?
You can carry your crystal with you throughout the day, place them in a place you are a lot throughout the day, you can meditate with them- just keep them near.
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at rauorganics24@gmail.com. Please provide us with your order number and multiple photos of the damaged product/s.
I received incorrect items in my order, what should I do?
Please contact rauorganics24@gmail.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
What forms of payment do you accept?
We accept online payments through Visa, Mastercard, Mobile Money, and Paypal.
Why was I charged twice?
You will only be charged for what you purchased. If you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to rauorganics24@gmail.com with a screenshot of the duplicate charge for further assistance.
How do I subscribe to emails or cancel my existing email subscription?
You can easily subscribe to emails by visiting rauorganics.com and using the sign up form located in the footer on the bottom of the page. If you want to cancel/unsubscribe, you can click unsubscribe by locating the “Unsubscribe” link within the email.
How much is shipping?
depending on your location. Dispatch and delivery is estimated between 2-5 working days.
Do you Ship Worldwide?
Yes,
We ship to most countries worldwide. We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
How long before I receive my order?
The normal processing time for orders is 72 hours during business days (Monday – Friday). After your order has been shipped, delivery time within Nigeria is based on your selected Shipping Method and can be between 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
RAU Organics is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited Nigeria.
How can I check the status of my order?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status here.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your RAU Organics tracking page.
How can i contact you?
You can reach us on email at rauorganics24@gmail.com or on our social platforms @rauorganics or call our customer care: +2348077195526
What Covid Safety protocols have you put in place?
We have implemented every health and safety measure recommended by the CDC, as well as additional safeguards, to promote a safe and productive environment in our distribution centers. This includes contactless temperature checks for distribution center employees before they begin working and spacing out team members.
These health and safety precautions result in fewer people than usual processing orders at one time. With that in mind, we appreciate our customer’s continued patience if they should experience a delay in their shipment. Our teams are working as quickly and safely as possible to get orders out.