At RA TRIBE, we strive to provide high-quality spiritual and metaphysical products. Due to the nature of our items, refunds are limited. Please review our refund policy below.
1. Eligibility for Refunds
Refunds are only issued under the following conditions:
• The item is damaged, defective, or incorrect upon delivery.
• The issue is reported within 48 hours of receiving the order.
• Supporting evidence (clear photos of the product and packaging) is provided.
• Refunds are processed as store credit or exchange only unless otherwise approved.
2. Non-Refundable Items
We do not offer refunds for:
• Change of mind or incorrect product selection
• Used or opened products
• Smudging tools, crystals, tarot/oracle decks, and personal care items (due to hygiene and energetic reasons)
• Digital products or custom orders
3. Refund Process
1. Contact us via email or WhatsApp with your order details.
2. Provide photos of the damaged/incorrect item for verification.
3. Once approved, we will issue a store credit, exchange, or refund within 5-7 business days.
4. Refunds (if applicable) will be processed to the original payment method.
4. Order Cancellations & Refunds
• Orders can only be canceled before shipping. Once shipped, cancellations are not eligible for a refund.
• If an order is canceled before shipment, a full refund will be processed.
5. Contact Us
For refund requests or inquiries, reach out to us:
• Email: [admin@rauorganics.com]
• WhatsApp: [+2348077195526]
• Website: www.rauorganics.com
We appreciate your support and understanding.