At RA TRIBE, we are committed to providing high-quality spiritual and metaphysical products. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
- Eligibility for Returns & Exchanges
We accept returns or exchanges under the following conditions:
• The item must be unused, unopened, and in its original packaging.
• The return request must be made within 7 days of delivery.
• Items must be in resalable condition (no damages, stains, or missing parts).
• Proof of purchase (order confirmation or receipt) is required.
- Non-Returnable Items
For hygiene and energetic reasons, we do not accept returns on the following:
• Smudging tools (White Sage, Palo Santo, Incense)
• Crystals and gemstones (due to their energetic nature)
• Tarot and oracle decks
• Essential oils and personal care items
• Digital downloads or custom orders
- Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery:
• Email: [contact.ratribe@gmail.com]
• Provide photos of the issue for verification
We will either:
• Send a replacement (if stock is available)
• Offer store credit for future purchases
- Refund & Exchange Process
- Contact us with your order details.
- Once approved, return the item to our designated address (return shipping is the customer’s responsibility).
- After inspection, we will process your refund (store credit only) or exchange within 5-7 business days.
- Order Cancellations
• Orders can only be canceled before shipping.
• Once shipped, we cannot process cancellations or refunds. - Contact Us
For any issues, reach out to us:
• Email: [admin@rauorganics.com]
• WhatsApp: [+238077195526]
• Website: www.rauorganics.com
Thank you for choosing RA TRIBE. We appreciate your support on your spiritual journey.